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Support template
Classify incoming requests with AI, set priority by rule and assign them to the right queue.
The problem
Requests are triaged by hand, so priority is inconsistent and urgent issues wait behind routine ones. Nobody can explain later why a request went to a particular team.
Workflow
This is the complete workflow. Select a step to inspect it, run it with sample data, or simulate a failure to see recovery.
Trigger: Helpdesk · New request
Select a step to inspect it, or press Run Workflow to start a simulated execution.
No execution yet. Steps will appear here as they run.
Select any step on the canvas to see its configuration and simulated output.
Simulated demonstration with sample data. It illustrates how a run is presented and does not execute real customer workflows.
Steps
A new request arriving in the helpdesk starts the workflow.
An AI step classifies category and urgency.
A priority rule combines urgency with plan or customer tier.
High-priority requests go to the senior queue; others to the general queue.
The assignee is notified with the classification context.
Required integrations
Integrations are planned. Templates run against sample data in the demo.
Configuration
Helpdesk connection
Source of new requests
Categories
Allowed classification labels
Priority rule
Conditions that mark a request high priority
Queues
Where each priority is assigned
Expected output
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